Borrowers trust AI more than they trust you

Last month, Claude (AI) told me to get to an emergency room immediately. It wasn’t the first time the two of us had an “emergency” on our hands. This time it was a dissected artery in my neck. In reality, I’d probably just slept wrong. So no, I don’t think AI is always right, and the two of us do tend to overreact. But it has changed how I approach my own healthcare, and it’s doing the same thing to housing. A few months ago I met Dr. Charlotte Blease, a philosopher of medicine and the author of Dr. Bot, a book about what AI is doing to healthcare that read to me like a diagnosis of housing. Doctors and loan officers find themselves in an identity crisis where they are trusted less and are more replaceable than they realize. They’re already choosing AI As I walked through my own journey with a chronic illness, I faced years of dismissals and misdiagnoses. Nearly three in ten women report feeling similarly dismissed by their doctor, but our research on housing exposes even more skeptical consumers. Six in ten NextGen feel the housing system will work against them, and the vast majority worry they’ll be taken advantage of by a housing professional. Until now, that distrust allowed us...